Victim assistance services

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Find the list of victim support services and their contact details here.

INTERNAL SERVICES

Reporting sexist and sexual discrimination and violence

student services

  • SSE: Lorraine Student Health Service (Service de Santé Étudiante)
  • BAPÉ: Psychological Support Office for Students
    Medical and psychological support, as well as psychotherapy.
    Appointments with a psychiatrist or psychologist, available in person or remotely.
    Call 03 87 21 04 70 to make an appointment.
    Located on the Saulcy Campus in Metz.
  • Student Social Workers:
  • Disabilities service

EXTERNAL SERVICES

Local organizations and associations specializing in the fight against racism, anti-Semitism, Islamophobia, and other forms of discrimination.

Local organizations or associations specialized in addressing sexism, gender-based and sexual violence, etc.

  • Violences femmes info (helpline): 3919 – Free and anonymous listening service, available 24/7.
  • France victimes 54: An association providing support to victims and their relatives. Free and confidential legal and psychological assistance.
  • ARELIA (Association régionale pour le logement et l’insertion par l’activité – Regional Association for Housing and Integration through Employment): Reception and accommodation services.
  • Inform’elles: dispositif de l’AIEM (Association d’information et d’entraide Mosellane)
  • Viols femmes info (rape victims helpline): 0800 05 95 95 – A support program run by AIEM (Association for information and mutual aid in Moselle).
  • CIDFF: Legal access and support for women victims of violence. Free and confidential appointments with a lawyer or psychologist.
  • Support groups for women who have experienced violence.
    • Nancy Center: 1 rue du manège, 54000 Nancy. Walk-in services from Monday to Friday, 9 a.m. to 12 p.m. and 2 p.m. to 5:30 p.m. Appointments and information: 03 83 35 35 87.
    • Metz Center: 24, rue du Wad Billy, 57000 Metz. Walk-in services from Monday to Friday, 9:30 a.m. to 12:30 p.m. and 2 p.m. to 5 p.m.
      Wednesday: 9:30 a.m. to 12:30 p.m. Appointments and information: 03 87 76 03 48.
  • UMJ – Forensic Medical Unit: consultations médico-judiciaires, accompagnement des victimes après le dépôt de plainte
    • UMJ (Unité médico-judiciaire) du CHRU (Centre hospitalier universitaire régional) de Nancy – 5, rue du Morvan, 54500 Vandœuvre-lès-Nancy / 03 83 15 30 30 
    • UMJ du CHR (Centre hospitalier régional) de Metz-Thionville – 1 Allée du Château, 57530 Ars-Laquenexy / 03 87 55 31 31

Organizations involved in the fight against cyberbullying

  • Non au harcèlement (No to bullying): a resource from the French Ministry of National Education, Youth and Sports.
  • www.netecoute.fr: Confidential helpline and online support for young people facing digital harassment.

Local associations specialized in matters of sexual orientation and gender identity

Disability – Departmental Centers for People with Disabilities

Other external structures and associations

  • Le défenseur des droits: an independent authority that protects individuals’ rights and promotes equality.
  • Numéro national de prévention du suicide (National Suicide Prevention Hotline): confidential and professional support — available 24/7, free of charge – 3114
  • Police secours (Emergency Police Services): call 17, send a text message to 114, or use the anonymous and free online chat.
  • Pompiers (Fire Brigade): call 18
  • SAMU (emergency Medical Services): call 15