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Phone numbers and emergency services

Who to call in in the event of an emergency:

Some numbers are for emergency situations and others are for listening and advice.

All these numbers are free.

  • SAMU (medical emergency): 15
  • Police Emergencies (report a crime): 17
  • Fire brigade (dangerous situation or accident): 18
  • URGENCE 114 :
    • service dedicated for people who are deaf, deafblind, hard of hearing or aphasic
    • for all types of emergency
    • 24 hours a day, 7 days a week
    • Are you a witness or victim of an emergency?: call URGENCE 114 immediately. Deaf or hearing agents will manage your situation in direct contact with the nearest emergency service (SAMU, fire brigade, police, constabulary).
    • Accessible by video, chat, images (by SMS to 114, on the Urgence 114 application or on the urgence 114.fr website).
  • Europe (medical emergency – crime – danger): 112

EMERGENCY

PHONE NUMBERS & SERVICES

In the event of loss or theft

  • Checkbook: 08.36.68.32.08
  • Visa card: 08.36.69.08.80
  • Eurocard MasterCard: 08.36.69.08.80
  • American Express card: 01.47.77.72.00

Other useful contacts

  • Assistance to the homeless: 115
  • Attack alert / Abduction alert: 197
  • Victim or witness of discrimination: 3928
  • AIDS info service: 0800.840.800
  • Hepatitis info service: 0800.845.800
  • Drugs info service: 0800.23.13.13
  • Alcoholics Anonymous: 03.83.30.33.33

Helplines for young people

ASK questions TO AND REQUEST ADVICE FROM A professionAl anonymOUSLY AND FREE OF CHARGE

  • The national student well-being helpline: 3040 is a free, confidential and accessible support service. You can speak with psychologists, social educators and legal advisors who will listen to you and guide you towards solutions suited to your situation. The 3040 helpline is available Monday to Friday from 10:00 a.m. to 9:00 p.m. and on Saturdays from 10:00 a.m. to 2:00 p.m.
  • The “Suffering and Suicide Prevention” national number: 3114
    • accessible free of charge
    • 24 hours a day 7 days a week across the territory
    • enables people in psychological distress to discuss with and find suitable answers from 150 healthcare professionals in psychiatry and mental health (psychiatrists, specialized nurses and psychologists)
    • The number is also for the friends and families of people at risk of suicide, and the bereaved.
  • Young People’s Healthline: 0 800 235 236:
    • anonymous helpline
    • free
    • open daily from 9 a.m. to 11 p.m. and individual chat from 9 a.m. to 10 p.m. for 12-25 y/o
    • on such subjects as health, sexuality, love and malaise… The number can give you advice, provide you with professional listeners’ addresses, help you lodge a complaint, etc.
  • Nightline: helpline by and for students, with an online Life Kit among its services
  • Psycom provides a guide to all help and psychological support lines by phone, tchat and internet.
  • Carto Santé Jeune: To find a free, anonymous helpline for young adults who need a listening ear, and information on their health and their rights.

And of course:

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